How can we help?

Every order is made just for you, so it goes through production first, which takes 1 to 4 business days. When it ships, we email you a tracking link.

You can check on it any time: sign in to your account with the email you ordered with and open the order. There is no password, we email you a sign-in code.

If your tracking hasn't moved in about 7 days, email us and we'll take care of it.

Production takes 1 to 4 business days. Once it ships, US orders usually arrive in about 6 business days. That part is up to the carrier, so treat it as an estimate. Each product page also shows an estimated ship date before you order.

International orders take longer and vary by country. Your tracking link shows the carrier's latest estimate.

Carriers sometimes mark a package delivered a little early, so give it until the end of the next day. In the meantime, check with neighbors, your mailroom or front desk, and around your door.

Still missing? Email us your order number and we'll make it right.

In the US, plan on about two weeks from order to doorstep: 1 to 4 business days to make it, then about 6 business days in transit. Carriers slow down around the holidays, so order earlier then.

Have a firm date? Email us before you order with the date and your ZIP code, and we'll give you an honest answer.

Yes. Add Jump the Line in your cart before checkout and your order moves to the front of our production queue. It speeds up production, not the carrier, so we can't promise a delivery date.

Yes, we ship to many countries. Shipping costs and options show at checkout before you pay.

Yes, as long as it hasn't gone into production yet. Email us your order number right away, the sooner the better. A cancelled order gets a full refund to your original payment method.

If it has already shipped, we can no longer cancel it. See returns below.

Email us your order number and the full corrected address: street, apartment or unit, city, state and ZIP. We can change it any time before the order ships.

Usually, yes, if the order hasn't gone into production. Email us your order number and what you'd like changed. For a new photo, attach it to the email.

Your confirmation email will still show the original details. We'll confirm the change in our reply.

We're sorry. Email us your order number and a photo of the problem. If it's our mistake, we'll remake it for free, and there's no need to send the original back.

You have 30 days after delivery to ask for a return. Please email us first and wait for our reply before mailing anything, because packages sent back without a return request can't be accepted.

Since every item is printed just for you, we will first see whether a replacement or an exchange fixes the problem. When a return is the right answer, we send you a prepaid return label.

Our cases come with a lifetime warranty. If your case cracks, peels or the print fades, email us a photo and your order number and we'll replace it.

Refunds go back to your original payment method. Once we process it, it usually shows up within 1 to 4 business days, depending on your bank.

The original photo from your phone's camera roll works best. Screenshots and photos saved from social media or text messages are compressed and can print blurry, especially on bigger items like blankets and desk mats.

Our design tool warns you if a photo is too low resolution for the size you picked.

The preview shows where your design sits and how it will be cropped, so check it closely before you add it to your cart. If what arrives doesn't match the preview, email us and we'll make it right.

Yes. If you'd like a background changed, a photo moved or text fixed, email us your photo and what you have in mind. We'll send back a preview for you to approve.

Pick your phone in the design tool. If it's in the list, we make it.

Not sure which model you have? On an iPhone, open Settings, then General, then About. On Android, open Settings, then About phone.

Restart your phone first. A software hiccup can stop the magnet connection, and a restart usually fixes it. If it still won't charge, email us your order number and we'll replace the case.

On products marked Buy One Get One, add two to your cart and the second one is free automatically. No code is needed, and the two designs can be different. Other discount codes can't be combined with it.

Blankets: machine wash cold on a gentle cycle, then tumble dry low or hang to dry. No bleach, and don't iron over the print.

Desk mats: spot clean with mild soap and a damp cloth, then let it air dry flat. Don't put it in the washing machine.

Yes, for 12 or more of the same product. See the price charts for mugs, phone cases and desk mats, each with a quote form.

For anything else, email us the product, how many you need, your artwork and the date you need them by, and we'll send you a quote.

We're a small team in Columbus, Ohio, and our products are printed in the USA.

We help by email only. That way a real person can look up your order, see your photos and send you tracking or a design preview in one reply.

Email support@customenvy.com from the address you ordered with.